GSA CP Program Awarded Platform - Learn more

Government
Suppliers
Resources

341-333-6532

Log In

Help Center

Buying With Us
Selling With Us

Why Use G-Commerce?

All of Our Vendors Must Be Government Certified, How Can G-Commerce Guarantee That?
Are There Any Key Benefits That Only G-Commerce Can Offer?
How Can G-Commerce Provide Better Prices Than Our Current Vendors?
How is Purchasing Software from G-Commerce Better Than Getting it From the Item’s Website?
We Already Have Contracts For Our Procurement Needs, How Can G-Commerce Help Us?
What If We Need A Variety Of Products From Different Sellers?
More

Checkout

Can I create an account if I’m not a GPC cardholder, or is it limited to specific roles?
Can I manage multiple carts at the same time?
How do I place an order from a cart that I emailed to myself?
How to Contact G-Commerce Support?
How to Make a Tax-Exempt Purchase on G-Commerce?
How to Redeem a Promo Code?
More

GSA Commercial Platforms Program (CPP)

Do you have an order minimum or a minimum order charge?
How can I request quotes and what is their purpose?
How can I tell who is 889 compliant and where can I get that form?
How do I share carts for approvals and purchases?
Need additional assistance?
What are the key differences between G-Commerce (as part of the CPP) and GSA Advantage?
More

Order Issues

Does G-Commerce verify if items are actually in stock before I place an order?
How to Claim an Order You Purchased as a Guest?
How to Get a Refund for an Order?
How to Report a Problem with an Order?
What Do I Do If I Didn’t Receive My Order?
What happens if an item I ordered is out of stock? Will I be offered an alternative, or is the order canceled?
More

Orders & Returns

Can I submit a return through G-Commerce?
Change a Wrong Shipping Address on an Order
Finding Your Refund
How Do You Determine When My Order Should Arrive?
How to Cancel an Order?
How to Return or Exchange an Item on G-Commerce?
More

Payment Options

What Payment Methods Can I Use to Check Out on G-Commerce?
Will I be billed as soon as I place an order, or only after the items are delivered?
Will my purchase be charged to my purchase card as one transaction, or will there be multiple charges from different vendors?

Protection

Tips for Buying Safely on G-Commerce
How Do You Secure Payments?
How does G-Commerce Ensures the Authenticity and Quality of the Products Offered by Suppliers?
Is buying on G-Commerce secure?
Responsibly Disclosing Security Vulnerabilities
Scam and Phishing Emails
More

Purchasing

How to Purchase an Item on G-Commerce?
How to Search for Items on G-Commerce?
I'm Having a Technical Problem with Buying on G-Commerce
What is G-Commerce?
Are there order minimums for different vendors?
How to Buy with Tax-Exempt Certificate?
More

Reviews

Can I Delete or Edit My Review?
How to Leave a Review on G-Commerce?

Shipping

How to Track Your G-Commerce Order?
Can I request to ship and bill everything in one compiled order?
Can I ship to multiple addresses with one order?
If a product price drops after I place an order but before it ships, will the lower price automatically apply?
Is shipping and handling charged on all orders?
Multiple Shipping Addresses
More

Joining G-Commerce

How Do I Become a Vendor?
How Much Time Does It Take For My Vendor Request To Be Approved?

GSA Commercial Platforms Program FAQs

If I Am Part of the GSA Schedule, Can I Use G-Commerce to Include Items That Are Not Currently on My GSA Schedule Contract?
If I Join G-Commerce, Should I Turn Off Our Current Ordering Process with GSA?
What Is the Difference Between G-Commerce & GSA Advantage?
What Is the Difference Between G-Commerce and GSA Schedule?

Manage Orders

How to Change a Buyer's Shipping Address?
How to Generate a Shipping Label?
How to Help a Buyer With a Return?
How to Issue a Full or Partial Refund For an Order
Packing Slips and Order Receipts
What If My Buyer's Package Gets Lost?
More

Onboarding a Product

Do G-Commerce May Onboard My Products For Me?
How Do I Onboard My Digital Product One by One?
How Do I Onboard My Physical Products One by One?
How Do I Onboard My Products Using An API?
How Much Time Does it Take For My Product To Be Approved?
How To Create Discount In a Product?
More

Orders & Shipping

After Finished Onboarding my Products, When will I Make My First Sale?
How to Offer Free Shipping
How to Set Up Estimated Delivery Time
Why Should I Offer Free Shipping?

Shipping Labels

How to Generate Multiple Shipping Labels?

For Buyers

Get Started
Log In/Register
Request a Demo
Help Center
Feedback

For Vendors

Get Started
Log In as a Vendor
Vendor Verification
Help Center
Vendor Directory
T&C for Supply Partners

Resources

Blog
One Pager
Data Protection & Security
Privacy Policy
Terms & Conditions
Return & Refund Policy

Company

About Us
Careers
Press
Contact Us

Contact

Salesforce Tower
415 Mission Street, Floor 37
San Francisco, CA 94105

341-333-6532

inbox@gcommerce.glass

Eddie, Alexander, Laura

We typically reply in a few minutes

Your Privacy Matters

To activate the live chat feature on G-Commerce, we need your consent to collect and process the data required to provide this service. By giving your consent, you'll be able to chat with our support team in real time and receive personalized assistance.

You can manage or withdraw your consent at any time through your privacy settings.